Queen baji Privacy Policy — Your Data, Our Responsibility

Introduction

Welcome to queen baji. We understand how important your personal information is. This Privacy Policy is fully transparent about what data we collect, why we collect it, how long we retain it, and how we keep it safe.

In this policy, "Queen Baji", "we", or "the platform" refers to the entity operating queenbaji.com. "You", "member", or "user" refers to any individual who accesses or uses our site or app.

We respect Bangladesh and international data protection laws, and handle your data accordingly. If you have any questions, feel free to reach out to our support team directly.

What Information We Collect

Queen baji collects two types of data — what you provide directly and what is collected automatically.

What You Provide Directly

Automatically Collected Data

• IP address and device type
• Browser name and version
• Pages visited and time spent on the site
• Login and Logout Times
• Betting History & Transaction Records
• Cookies & Session Data

How We Collect Information

Queen Baji collects information in three main ways:

Directly from you

We collect information you provide directly when filling out the registration form, completing KYC verification, submitting payment details, or contacting our support team.

Through automated technology

When you use our site or app, certain information is automatically collected via cookies, web beacons, and log files. This helps us improve site performance.

Through Third Parties

Limited data may be shared with us from payment processors (Mobile Pay, Nagad, Rocket) and identity verification services. These third parties operate under their own privacy policies.

Purpose of Data Use

Queen Baji uses your information for the purposes listed below. Each purpose is directly tied to service delivery or a legal obligation.

• Account Management: For registration, login, and account security.
• Payment Processing: To process deposits and withdrawals smoothly.
• Identity Verification: To prevent fraud and maintain KYC compliance.
• Service Improvement: To improve your experience on the site.
• Bonuses & Promotions: To send you relevant offers.
• Legal Compliance: To meet regulatory requirements.
• Fraud Prevention: To detect and prevent suspicious activity.
• Customer Support: To respond to your complaints or questions.

Data Sharing & Disclosure

Queen baji never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

Service Provider

Only the necessary data is shared with selected partners providing payment processing, identity verification, or technology services. These partners are required to use data strictly in accordance with queen baji's guidelines.

Legal Obligations

Information may be disclosed to relevant authorities as required by court order, government investigation, or other legal process.

Business Restructuring

In the event of a company merger or acquisition, user data may be transferred to the new managing authority. Prior notice will be given in such cases.

Cookie Policy

Queen Baji uses cookies to improve site functionality and personalize your experience. The types of cookies we use and their purposes are outlined below:

Optional cookies can be disabled through your browser settings. However, disabling essential cookies may affect certain features of the site.

Data Security Measures

Queen baji follows the highest industry standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All communications on the site are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification is available when accessing your account.
• Secure Servers: Data is stored in secure data centers that undergo regular audits.
• Access Control: Only authorized personnel can access data on a need-to-know basis.
• Regular Security Audits: The system undergoes regular security audits.
• Data Backup: Data is backed up regularly to prevent any loss.

Data Retention Period

We do not retain your data longer than necessary. All data is stored while your account is active. Once an account is closed:

• Transaction records may be retained for up to 5 years as required by law.
• KYC documents are retained for 3–5 years in accordance with regulatory requirements.
• General account data is deleted within 90 days of account closure.
• Marketing data is removed promptly upon withdrawal of consent.

Your Rights

As a Queen Baji user, you have the following rights over your personal data. To exercise any of these rights, please contact our support team.

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can opt out of having your information used for specific purposes.
• Right to Portability: You may request your data in a machine-readable format.
• Right to Object: You can opt out of marketing communications at any time.

Protection of Minors

Queen Baji is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If we become aware that we hold data belonging to a minor, it will be deleted immediately and the associated account will be closed.

If you become aware of a minor using the platform, please let us know — we all share a responsibility to protect our community.

Policy Updates

Queen Baji may update this Privacy Policy from time to time. When changes are made:

• You will be notified via email or in-app notification prior to any significant changes.
• The date of the most recent update will always be displayed at the top of this page.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.

Contact Us

For any questions, complaints, or data-related requests regarding this Privacy Policy, please get in touch with us: